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Untitled Document
| All Wound Up Store Policies |
We use Verisign Payment Services to handle all credit card purchases at allwoundupstore.com. Verisign is one of the most well known, most secure networks given their state-of-the-art encryption software. We chose Verisign to reassure all of our customers that they can purchase from us with total confidence and peace of mind. |
All orders placed through our store go through Verisign’s secure server. Their secure server software (SSL) encrypts all information you provide before it is sent to us to protect you from identity theft. |
We, like you, value our privacy. Allwoundupstore.com will never share or sell your personal information. Every transaction is confidential and will never be disclosed to any other party. Further, we will never disclose, sell or trade your name, address, e-mail addresses or phone numbers to anyone, at any time, for any reason. |
| IMPORTANT ORDERING INFORMATION |
| In order to process your order, we will need some critical information, including your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. |
| If you’d like to sign up for the All Wound Up Monthly Newsletter we will need you to provide a valid e-mail address, which we will use to send the information you have requested. Just click on the Newsletter Sign Up Button on our home page to join. The newsletter will keep you up-to-date on all the new products we get in and make you aware of specials, sale items and limited time offers that you will find valuable. It’s a great way to get in on all the fun ahead of everyone else. We hope you’ll join today! Of course, you can opt out of this e-mail correspondence at any time by sending us an email request to do so. |
| By using our Web site, you consent to the collection and use of this information by allwoundupstore.com. We will notify you via e-mail if, and when, there are any changes to this policy. |
| We welcome your feedback. Please feel free to email us at allwoundup@verizon.net. Any comments you provide will help us create a better shopping experience for all of our valued customers. If you would like to email us with a testimonial, we would lbe happy to receive it. If we should decide to use your testimonial, we will be sure to ask your permission first. |
| SHOPPING AT allwoundupstore.com is EASY! |
| Ordering online at allwoundupstore.com is fun and easy! Simply browse our products, view some videos and have a few laughs. Then click on those items you’d like to order, add them to your shopping cart and proceed to checkout. There you can complete the payment information and shipping form that we’ll need to process your order. That’s it! |
If you need to speak with us directly regarding an item, please don’t hesitate to call us at 508-487-9001. We will be happy to answer any questions you may have. If we can't take your call, please leave a detailed message with your name and contact information, and your reason for calling. We will get back to you as soon as possible.
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We accept Visa, MasterCard, Discover and American Express Cards. We do not accept Bank Drafts, CODs or international credit cards. |
State law requires All Wound Up to collect sales tax for orders shipped to Massachusetts. There is no sales tax for orders shipped outside of Massachusetts. |
All Wound Up typically ships out orders on Monday’s and Friday’s only. All orders received are processed within 2 –3 days from the day the order is received provided that the correct billing and shipping information is provided, and the items are in stock. |
During the month of December, orders will ship out approximately 24-48 hours after they are received in an effort to expedite Holiday gift giving. We will notify you via e-mail once your order has been shipped. We cannot guarantee same day shipping during the month of December. |
Please make sure your “ship to” address is correct. Any charges incurred for delivery to an incorrect address will be billed to your account. Please double-check to ensure that your shipping information is right the first time. This will ensure that you receive your merchandise in a timely manner without unnecessary costs. |
| We will gladly accept any returns if the following conditions are met: |
- You must contact us within 7 days of receiving your order to let us know that you would like to make a return - call 508-487-9001 or email allwoundup@verizon.net. Please be sure to reference your name and order number in your correspondence. We will then provide you with specific return instructions.
- We will accept only products that have been unopened and are returned in their original packaging and shipping boxes in new condition.
- Once you have spoken to us about your return, you will have 14 days to return the merchandise to us for a full refund (original shipping costs are not refundable).
- You will pay all return shipping costs and will send the item(s) via standard method such as UPS Ground or USPS Parcel Post to:
- All returns should include a copy of your original receipt with the return item circled and reason for return.
- Once we receive and process your return, a full credit for the item cost (plus tax if applicable) less the original shipping costs will be issued to your credit card as long as the item is returned in new condition, in its original packaging with all accessories, instructions and warrantees included. We can only credit the original purchaser for the return. Returns may take up to 30 days to be processed. You will be notified via e-mail when the return has been processed.
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| Please note: These return policies are for items purchased from allwoundupstore.com only. IMPORTANT: If the original manufacturer's box has been ripped, torn or damaged in any way, a 25% restocking fee may apply. Please return the item in a condition that you would like to receive it! |
| Your complete satisfaction is our #1 goal. To ensure your satisfaction, we inspect and test all of our wind up items prior to shipping to ensure that they work properly. If you receive an item that has been damaged in shipping or that does not appear to work properly, please contact us immediately. We will make every effort to make shopping with us a fun and enjoyable experience. |
| Many of our products are for collectors only – particularly our tin reproduction wind up toys. These items are not for children under the age of 8 years old. Special care must be taken to ensure the long life of these products such as avoiding overwinding and being careful to avoid bending or damaging these toys in any way. Allwoundupstore.com will not be responsible for any items that have been damaged or broken due to misuse or mishandling. Please read our Quality Assurance policy for more about our wind up toys. |
| All Wound Up Retail Store |
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To view the movies you need Flash 8! Please download now if you do not have it!
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All Wound Up Store
PO Box 464
North Eastham MA 02651 |
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